Klaviyo agency built around stronger customer retention

Usually when Klaviyo matters commercially but the account no longer feels joined-up. That might mean flows underperforming, campaigns being reactive, segmentation drifting, reporting becoming hard to trust, or the internal team simply not having the time or depth to keep improving retention properly.

If the main problem is clarity, an audit is usually the right first step. If the account structure, data, or setup has become difficult to trust, a rebuild or migration may be the better move. If the foundation is broadly sound but retention needs stronger execution and iteration, ongoing support is often the best fit. We can help you make that call quickly.

Email and SMS should play different roles. Email usually carries more depth, merchandising, and narrative. SMS tends to work best when timing, urgency, and audience selection are clearer. The value is in planning those channel roles together so retention does not become noisy or repetitive.

A great deal. Shopify structure, product data, customer data, consent handling, and event quality all shape what Klaviyo can do well. Strong retention work gets easier when the ecommerce and data setup are dependable enough to support better segmentation, automation, and reporting.

Yes. Good creative and lifecycle logic still depend on list quality, sending behaviour, account structure, and deliverability discipline if the work is going to perform consistently.

Yes. We can lead the retention work directly or strengthen the structure around an in-house team so strategy, implementation, and optimisation stay joined up.

By looking at the account more clearly across flow performance, campaign contribution, list health, segmentation quality, repeat-purchase support, and whether the retention model is becoming easier for the business to trust.

Yes, when the brief needs it. Some projects are tightly focused, while others need strategy, UX, engineering, integrations, SEO, retention, and post-launch support to work together. The point is to shape the scope around the job instead of handing the business a fixed service bundle.

Yes. We can lead the delivery, handle a specialist slice of it, or work alongside existing marketing, ecommerce, operations, or leadership teams. The aim is to strengthen the decision-making and implementation quality around the brief, not to force every piece of work into one operating model.

Not every brief is a full rebuild. Some are migrations, audits, redesigns, support retainers, CRM or integration problems, lifecycle gaps, or content and structure issues that need fixing before a larger project makes sense.